The COVID-19 pandemic accelerated those changes, pushing retailers to shift online and intensifying the streaming competition among entertainment companies. Now, from the picket lines, workers are trying to give consumers a behind-the-scenes look at what it takes to produce a show that can be binged any time or get dog food delivered to their doorstep with a phone swipe.
as companies scramble to meet customer expectations for speed and convenience in industries transformed by technology.
It’s not customer expectations that are driving low wages and overwork, it’s corporate greed. If Netflix / UPS / hired more workers and paid better wages then there wouldn’t be an issue. Blaming customers is just an attempt to deflect from the real culprits.
