Business owner ‘hires’ ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work

  • SARGEx117@lemmy.world
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    1 year ago

    And if you support my bid for president, I will require every business over 50 employees to have a corporate office in every state they do business in (two on the extra large ones) , so no matter where you live, you can yell at someone face to face instead of into a phone with nobody listening.

    That’s it. That’s my whole platform. No plans, just this.

    • GreyBeard@lemmy.one
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      1 year ago

      I’m a fan of doing business locally for this reason. People tend to treat you better when they know if they piss someone off enough that person could take a baseball bat to their car. Joking aside, small local companies tend to care about reputation. You are 1 of 1,000, not 1,000,000. Your money constitutes a significant portion of their profits. Unfortunately, it seems like every day there are less small businesses to do business with.

    • theluddite@lemmy.ml
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      1 year ago

      And CEOs must make themselves personally available to angry customers for a minimum number of hours per week.

      • SARGEx117@lemmy.world
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        1 year ago

        3 MONTHS MANDATORY CUSTOMER SERVICE AT VARIOUS STORES EVERY YEAR

        doesn’t have to be all at once, but it DOES have to equal 3 months. And they have to get high customer satisfaction surveys like everyone else