Hi everyone

I’m fighting with a network issue, where my synology nas doesn’t accept any connection from outside it’s subnet.

So, here’s my setup:

  • Unifi Infrastructure with three separated subnets:

    • default: xxx.xxx.2.0/24 - no vlan - pool with all “safe” devices (notebooks, mobiles, servers etc.)
    • IoT: xxx.xxx.83.0/24 - vlan 83 - here are all the IoT devices, including nvidia shield, multiple chromecast music devices etc.)
    • guest: xxx.xxx.20.0/20 - vlan 20 - quarantined guest wlan
    • dns server are locally hosted at xxx.xxx.2.42 and 43

  • my I got a new NAS and i designated my old DS214play (running DSM 7.1.1-42962 Update 6) as a Mediaserver that gets to live in the IoT net:

    • changed the ip from xxx.xxx.2.50 to xxx.xxx.83.50
    • updated the gateway and subnet
    • added the vlan tag 83 on the network port
    • updated the firewall to allow all necessary ports from and to the default network (so I can stream plex to my notebooks etc.)

  • The Firewall on the NAS is not activated

Issue:

  • My NAS doesn’t accept any outside connections after moving it to the IoT subnet, neither from my default network nor the internet.

What I tried:

  • allowed full access between LAN and IoT subnet for the NAS.
  • tried it with another port -> same issue
  • connected another device to this port (and setup the same firewall rules) -> this one works fine.
  • checked the unifi firewall logs --> requests get sent from the nas and answers from the other device
  • checked logs of other devices (DNS, NetCat etc.) --> they receive the requests outside of the subnet, and return their anser but the NAS seems to block/ignore any incoming packages.

What I didn’t try:

  • setting the VLAN id under "Network Interface" > "LAN" > "Enable VLAN(802.1Q)" since, as far as I understand, the Unifi VLAN implementation terminates the VLAN tag at the port of the switch (and all other devices work without specifying it locally)
  • fully reset the NAS

I’m completely stuck how to solve the issue, so I have moved the NAS back to the default net, but some use cases are not working properly that way, so I’d really like to move it to the IoT subnet. Does anybody have (has?) any hints or knows of some obscure settings which need to be updated? I’d be really grateful for any pointers.

  • catloaf@lemm.eeEnglish
    41·
    5 months ago

    It’s normal for a switch to strip a vlan tag when it sends a packet out, so that the endpoint doesn’t have to support vlans. Don’t worry about that. As far as the endpoint is concerned, it’s just normal subnetting.

    When it’s on the other vlan, can you even ping it? When you check the packet capture, can you see the ping and response? Where does it get dropped?

  • towerful@programming.devEnglish
    1·
    5 months ago

    Surely you want to enable 802.1q? Like, that is vlan aware switching and routing. Or is that on the nas?

    Edit:
    Some troubleshooting:

    Connect a laptop into the same subnet as your Nas (so same vlan and IP range/subnet) and connect to the nas. This either eliminates the NAS or the router from the equation

  • bigredgiraffe@lemmy.worldEnglish
    1·
    5 months ago

    So if I understand this right you will need to change the network on the port attached to the synology in your UniFi configuration or set the vlan tag in the synology OS, I would do the former. It sounds like you just added a second network/vlan to the existing interface which means you actually created a trunk and are getting the old network untagged and the new network with vlan tags which the synology is dropping. Synology OS also doesn’t really support trunked ports through the UI (even though it does support a port that only uses a vlan tag) so it’s much easier to just leave them untagged.