this seems illegal.
Assuming somebody other than google owns the phone (The individual, the carrier.) that now becomes theft.
They have enough money to be above the law.
I don’t think it is because TOS. It would become illegal if they insinuate otherwise (such as stating they will send back your phone once they’re done such as in advertising.)
Edit: oh right warranty restrictions/regulations never mind.
Do you really not send your phone off for repair without the expectation that it’s returned when the repairs are complete?
Refusing to service modified hardware is one thing. Keeping the device is theft, and no ToS has the power to change that.
Reminds me a bit of ASUS’ current bold strategy to hold customers ransom over their graphics cards through pressure and deception.
Sounds pretty unenforceable to me.
TOS does not supersede state or federal law.
Yeah and what law superceeds it?
Magnuson-Moss comes to mind. non oem parts cannot be used to deny warranty coveragi
The same ones preventing me from opening “Joe Bob’s Pet Grooming and Laptop Repair Emporium” and then stipulating on the 3rd page of the TOS that I get to take ownership of anything that arrives on a Thursday.
This behavior isn’t unique to Google either; Samsung and Apple also engage in similar anti-consumer conduct. For example, in the report about Samsung mentioned earlier, it was found that Samsung requires independent repair stores to disassemble a customer’s product if it has a non-OEM part.
wat
Give me a break OEMs wtf
This is one of the many reasons why I advise people never to buy anything directly from Google and always go through a retailer. You basically have zero recourse with Google. If a retailer screws you over you can at least charge back as a last resort but Google has your account hostage. What can you do if they just decide to pull some bullshit like this?
I can’t see anyone using non-OEM parts sending their device back to Google, they’ll just use their shady local fix it shop.
I think you got downvoted because the way you said it implies that all 3rd party repair shops are shady. But it’s true, that the vast majority of repair shops are shady in places that I have lived.
A step above vape shops, but not that big of a step. ;)
Explain what is shady about a local electronics repair shop.
Have you seen many local electronics repair shops?
I wouldn’t call the repair sweatshops used by OEM manufacturers any better. Fix it yourself.
Yeah, but they fucking glued the battery to the screen!
On that note, anyone know any good repair shops in the Twin Cities? My LG G8 needs a new battery.
