The new global study, in partnership with The Upwork Research Institute, interviewed 2,500 global C-suite executives, full-time employees and freelancers. Results show that the optimistic expectations about AI’s impact are not aligning with the reality faced by many employees. The study identifies a disconnect between the high expectations of managers and the actual experiences of employees using AI.

Despite 96% of C-suite executives expecting AI to boost productivity, the study reveals that, 77% of employees using AI say it has added to their workload and created challenges in achieving the expected productivity gains. Not only is AI increasing the workloads of full-time employees, it’s hampering productivity and contributing to employee burnout.

    • FartsWithAnAccent@fedia.io
      link
      fedilink
      arrow-up
      1
      ·
      4 months ago

      Looking like they were doing something with AI, no joke.

      One example was “Freddy”, an AI for a ticketing system called Freshdesk: It would try to suggest other tickets it thought were related or helpful but they were, not one fucking time, related or helpful.