Can’t tell if this is a good or bad thing. American Express certainly is more well known for superior customer service, but they also seem to be less accepted at more retailers. Curious to see what comes out of this.

  • gdbjr@lemmy.world
    link
    fedilink
    English
    arrow-up
    1
    ·
    1 year ago

    I hope not. I just canceled my Amex platinum card because they didn’t have my back on a $33 charge back.

    As much as I love my Apple Card I would probably drop it if Amex takes over.

    • iWidji@lemmy.worldOP
      link
      fedilink
      English
      arrow-up
      0
      ·
      1 year ago

      I’m sorry that happened to you, that sucks.

      But I also think it’s statistically unlikely any other bank would have done any better in that situation given other experiences posted on the web.

      • gdbjr@lemmy.world
        link
        fedilink
        English
        arrow-up
        0
        ·
        1 year ago

        I’ve had great luck with my Citi card.

        I made the mistake of ordering a Nordictrak bike and paid for non refundable delivery and setup. After getting screwed around from nordictrak CItibank got me my full money back, almost $3000 including the non refundable setup and delivery.

        Amex wouldn’t do anything for $33. I will always trust Citi bank over anyone else.

    • iWidji@lemmy.worldOP
      link
      fedilink
      English
      arrow-up
      1
      ·
      1 year ago

      If this were to happen, less stores expect AmEx so it’s possible your card will be less usable at the places you frequent.

        • Laxaria@lemmy.world
          link
          fedilink
          English
          arrow-up
          1
          ·
          1 year ago

          Broadly speaking the card and the bank aren’t always the same entity. The card is just the card (Discover/AmEx/Visa/Mastercard), the issuing bank is what is extending you the credit line.

          Not all cards work with the merchant/vendor. Visa and Mastercard have generally the largest reach. AmEx is notorious for less support.

          With that said I reckon paying by Apple Pay is sufficient to get around that insofar as the vendor/merchant accepts it.