lol.
Just search for Purism customer support experiences.
I’m honestly amazed there hasn’t been a fraud, or some other consumer protection type criminal investigation.
All that baggage, and their hardware is also laughably outdated and overpriced.
Which is unfortunate, because the concept is amazing and clearly there’s a sizable market for it.
Here is an example of just ONE flavor of Purism customer experiences:
Announce current gen hardware and current pricing.
Customer pays
Customer receives hardware 5 years later, after being told approx. 362 times that cancellation refunds are down, or unable to be processed.
Customer tries to immediately return the 5 year old laptop that was just delivered and is told “No Returns”
There are other variations that you can read about on various forums.
I got as far as the second paragraph, which consists of the following quote from a Google VP:
That’s somehow worse than I imagined. I can at least understand being intentionally sinister, or overtly anti-privacy, but that level of delusion is somehow actually more terrifying.