I had ferrets for a while. they liked to steal and hide things. you learn to check under the couch weekly just so you don’t find things by smell. and hope it’s not somehow inside the couch.
mostly it was the one guy, who preferred his chips and sweets, but knew his sister liked other things. she didn’t eat tomatoes or apples or fruit, but he’d carry that stinky orange down stairs for her, lips peeled back so he didn’t have to taste it too much.
that’s not what’s meant. they mean, how long you’ve had an account with them, whether you have multiple accounts or loans with the institution, if you’ve been late in paying or carried very minimal balances or have a history of harassing customer service to the point customer service felt the need to record it.
it’s your relationship with the institution, not the ceo, and whether you’ve been a good customer or not really.