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Joined 1 year ago
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Cake day: June 13th, 2023

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  • I gave them a crap review in the Android app store because of it – I have absolutely no need for my lights to be able to be controlled over the internet outside of my house, and I don’t want the feature nor do I want my hue bulbs connected via any stupid cloud link so they COULD be managed over the internet outside of my house. Their response was “as we add new features, so too do we add new security features to protect the platform and that justifies us requiring you to have a login and make your devices controllable via the cloud”. Uh huh.

    I’ve set the Android app to never automatically update in the future and I’m really hopeful that I can avoid this garbage requirement by doing so, but I’m sure they’ve thought of it and I’m going to end up having to move to 3rd party apps to control them eventually.



  • ^ Exactly this. I was an Apple fanboy (perhaps even shill) until the iPhone 5S when my device had a bad NAND chip causing it to randomly and sporadically blue screen and reboot (as a PC user, the blue screen irony was not lost on me) and Apple jerked me around for 3 months until the phone was out of warranty and then told me I should have bought Apple Care on the phone even though the issue started before the 1 year warranty had expired.

    I didn’t find this acceptable as I had written proof I’d taken the phone in to the shop multiple times during the warranty period, ended up calling their corporate office of the president where they worked with me to generate logs from the device and send them to Apple techs who would review it, at which point they came back and said “yeah it looks like the NAND chip is bad” and “but it’s out of warranty”. When I told the person from Apple this was ridiculous because I’d been an Apple customer for decades and I’d had umpteen Macs and Macbook laptops and iPhones and I’d never had this problem with any other Apple device (the whole point being the devices are 30% more expensive because they’re high quality and don’t have these types of problems), she cut me off and said “Apple doesn’t have a customer loyalty program, sir.” and dead-ended the entire conversation right there.

    I took the 5S out to my driveway and smashed it with a hammer and went and bought a $200 HTC One E8 and I’ve been an Android user ever since and will never give Apple a penny if I can avoid it. The products were fine, the software was good, but the service/company is rotten.