“For most markets where DoorDash operates, customers are prompted to tip on the checkout screen, with a middle option already selected by default. If they want to, they can adjust the tip later from the status screen while awaiting their food, or even after it’s delivered. That’s changing today; while blaming New York City’s minimum wage increase for delivery workers, DoorDash announced that for “select markets, including New York City,” tipping is now exclusively a post-checkout option”
It seems so ridiculous given tipping fatigue, that DoorDash is making what should be a given sound like a negative.
So better minimum wage laws also encourage businesses to make their user experience less hostile to users? Nice.
Remember DoorDash’s decision to change their interface to stop asking users for more money, when they inevitably point to their riders and say minimum wage laws have reduced their income. They knew the riders in the areas affected by better minimum wage would benefit greatly if they left the experience as it is, and they don’t want that used as evidence in other states for their own minimum wage laws. This us why they haven’t changed the interface for other states, where their riders are still living on as little as DoorDash can legally get away with paying.