When Marisa Fernández lost her husband to cancer a few years ago, her employers at the Eroski hypermarket went, she says, “above and beyond to help me through the dark days afterwards, rejigging my timetable and giving me time off when I couldn’t face coming in.”
She had a chance to return the favour recently when the store, in Arrasate-Mondragón in Spain’s Basque Country, was undergoing renovations. Fernández, 58, who started on the cashier desk 34 years ago, and now manages the store’s non-food section, volunteered to work extra shifts over the weekend along with her colleagues to ensure everything was ready for Monday morning. “It’s not just me. Everyone is ready to go the extra mile,” she says.
Such harmonious employer-worker relations are the stuff of corporate dreams, and they are no accident here: the Eroski retail chain is part of Mondragón Corporation, the largest industrial co-op in the world. As a fully signed-up member, Fernández co-owns part of the supermarket chain that also employs her. “It feels like mine,” she says. “We work hard, but it’s a totally different feeling from working for someone else.”
I’ve thought about this a bit (but by no means extensively) and I feel like the stakes are different for tech companies because growth doesn’t require as much capital as a non-tech business.
For a SaaS tech company to scale from 10 users to 1000 users doesn’t mean a bunch more sales people and a new factory, it means having a great product and turning on new servers, likely only incurring a higher hosting bill from AWS (or similar).
In that sense, I feel like it’s easier for the sentiment to be “we’ll be better off with 1000 more users” over and over again until people start to want to optimize the business. Which means doing more traditional “shareholder value creation” that big companies do today.
Don’t get me wrong, I would love to see it happen, but i think tech just scales so differently and easier than other business types.
I think this is a common misconception based on survivorship bias and the high cost to entry. Taking your hypothesis as true: you have to have a product that can be sold to ten users as easily as 1000 users (this in and of itself is not a given). That’s where the cost is: the starting up of the business where you have no customers and won’t have any for several years.