• OpenPassageways@lemmy.zip
    link
    fedilink
    arrow-up
    5
    ·
    27 days ago

    I’ve seen this advertised as a fraud detection and prevention service, even before ChatGPT. I’m assuming there’s a standard disclosure that the call may be recorded for training purposes, it’s only recently that “training” has included “training AI”.

    • lolola@lemmy.blahaj.zone
      link
      fedilink
      arrow-up
      2
      ·
      27 days ago

      Training then: Making all the new hires sit down and listen to a recording of you get increasingly frustrated with their dumbass coworker.

      Training now: Burning through a neighborhood’s worth of power for data processing to ensure that the phone tree understands you with absolute certainty when you say “speak to a representative”, yet continues to ignore you anyway.

    • Fredselfish@lemmy.world
      link
      fedilink
      arrow-up
      1
      ·
      27 days ago

      Yeah but still should be illegal. I mean this AI is listening and gathering information about the customer while discussing private banking matters.