My old person trait is that I think ‘ghosting’ is completely unacceptable and you owe the other person a face-to-face conversation.

  • DrQuint@lemmy.world
    link
    fedilink
    arrow-up
    8
    arrow-down
    1
    ·
    1 year ago

    Right? I see a very easy solution to this, which is, instead of telling the person to sit there and wait under the threat of losing their place in queue if they’re not available when the magically shitty music stops playing, to just have the costumers state their name and problem and to then let them go on their way and have the call center itself call back the costumers once their queue position comes up.

    But of course. Capitalism.

    • littlecolt@lemm.ee
      link
      fedilink
      arrow-up
      3
      ·
      1 year ago

      My company does hold callbacks. The system calls you back when your wait is done. So at least that is more pleasant.