• 2 Posts
  • 20 Comments
Joined 1 year ago
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Cake day: July 10th, 2023

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  • It’s already in the works. We leverage genrative AI via a chat bot in our internal ticketing system for ticket deflection and we’re currently rolling out a similar feature for external customers as well. This goes well beyond simply linking high level FAQs. The bot asks a series of questions based on the issue and goes through the same line of questions our service desk reps ask to help diagnose and resolve the issue. And if they go through the entire T1 process within a minute or so and don’t have an answer, it creates a ticket for the appropriate team based off of whatever platform, app, or website the issue is in regards to.

    It’s crazy scalable and has allowed multiple teams to shift focus towards more project oriented work. Without it we probably would have hired more service desk reps as the company grew

    We still get some internal customers that just mindlessly click through it or slack us directly but that’s the joy of IT.


  • I’ve spent holidays alone or travelling in the past. I also enjoy watching streamers on Twitch like Will Neff who do weekly movie nights, watches entertaining YouTube videos like Roll For Sandwich, and shows like Survivor on stream. His discord community hosts a variety of events when he’s not streaming. At any given point you can usually catch his community members watching movies together in a voice call or just while chatting. My suggestion would be to find a streamer that you enjoy watching or a community that participates in events together on mediums like discord.

    That or just get sucked into a really good show. Whatever works for you





  • The nation of Israel solely exists as a Jewish ethnostate propped up by the western imperialist countries (initially the British Government) after the Nakba of 1948, displacing over 700k Palestinians in a trail-of-tears-esque forced removal from their land. Since then, the Israeli Government has controlled every aspect of Palestinians’ lives such as electricity, drinkable water 97 percent of which is toxic, IDF checkpoints to get to and from different enclosed sections of their own land, etc. The oppressive regime of Israel and the apartheid it imposes on Palestinians is funded heavily by countries like the US, which sends billions every year to support this far-right fascist ethnostate.

    The most disturbing thing aside from 70 years of oppression, apartheid, and ethnic cleansing is language that you are repeating justifying genocide that is taking place right now. You think an ethnostate has the right to exist at the expense of ethnic cleansing? So did Nazi Germany. If criticizing Isreal’s atrocities for the past 70+ years offends you, then imagine how offended the families of the 17,000+ Palestinian civilians slaughtered by the IDF in the past couple months alone must feel.

    I don’t care if geriatric dinosaurs in power like Joe Biden have supported Israel their entire lifetime. It’s wrong. It is pure evil to fund genocide, it is pure evil to fund apartheid, and the only solution forward is a secular one-state solution in a similar fashion to the ending of apartheid in South Africa. It may never happen in my lifetime, but it starts with ceasefire and continues by ending financial ties to war crimes, a tall order for Americans.