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Joined 1 year ago
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Cake day: July 4th, 2023

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  • The biggest problem I see with this is the scenario where calls are recorded. They’re recorded in case we hit a “he said, she said” scenario. If some issue were to be escalated as far as a courtroom, the value of the recording to the business is greatly diminished.

    Even if the words the call agent gets are 100% verbatim, a lawyer can easily argue that a significant percentage of the message is in tone of voice. If that’s lost and the agent misses a nuance of the customer’s intent, they’ll have a solid case against the business.


  • I did phones in a different century, so I don’t know whether this would fly today. But, my go-to for someone like this was “ok, I think I see the problem here. Shall we go ahead and fix it or do you need to do more yelling first?

    I can’t remember that line ever not shutting them down instantly. I never took it personally, whatever they had going on they were never angry at me personally.

    Then again, I do remember firing a couple of customers (“we don’t want your business any more etc”) after I later became a manager and people were abusive to staff. So you could be right, also.







  • I populate Google Maps. Fill in business names, opening hours, take photos etc. At the start, I was vociferous about it, putting thousands of photos on there. These days, just about everything is there and I only correct stuff and add/remove businesses as they come and go. Oh, and food/menu photos.

    Some of my photos have tens of millions of views. Which means people have to see them many times I think. Otherwise every single Australian would have seen the most popular ones, which doesn’t make sense.

    I’m used to Google just trusting me and immediately doing what I say. But I really had to convince them that Toys R Us really were closing down. That one took three attempts. The more prominent a place, the higher the rank you need to do major edits to it.










  • The author has a MacBook and has discovered that the new Apple Silicon is terrible for games. Particularly 32-bit games. It turns out Valve hasn’t re-made these 10-20 year old games to compensate for Apple’s hardware compatibility changes.

    Somehow, that’s Valve’s fault and a sign that they’re going down the drain.



  • Nath@aussie.zone
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    toAsklemmy@lemmy.mlBackup Lemmy account
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    6 months ago

    Pretty much everything you’d want, except your own posts and your own comments, but those don’t matter to me too much.

    In a perfect world, you could migrate all this content and keep your points and comments.

    Unfortunately, this would be abused so hard. We would have people setting up private instances, faking their databases and creating accounts with a million Karma and huge comment histories. Then taking those personas and importing them onto legit instances.

    This isn’t an issue with today’s Lemmy. But down the track if Lemmy is the size of Reddit, scammers and spammers would be doing this to, well scam and spam.

    I wish we could just trust everyone. That sounds like a nicer world.