HP customers claim firmware update rendered third-party ink verboten | Then the company cranked up the price of cartridges, complaint alleges::Then the company cranked up the price of cartridges, complaint alleges
HP customers claim firmware update rendered third-party ink verboten | Then the company cranked up the price of cartridges, complaint alleges::Then the company cranked up the price of cartridges, complaint alleges
Why does anyone still buy HP?
Ignorance
The big one seems to be non-techies who long ago heard they were good. A long, LONG time ago.
They were awesome way back in the before time.
We ran HP Laserjets (era of the 3, 4 and 5) at one of my first IT jobs. We had a ton of them and they were bulletproof. Just change the cartridges and clean the rollers every now and then. Boom, printing.
Edit: Today I run a Brother.
IT professional here, cheap initial purchase means that when I go to my boss with the required ‘3 options’, DESPITE me detailing why HP is super terrible and expensive long-term, they will ALWAYS insist on the HP.
Add onto that brand recognition and it’s basically impossible to convince any site I work on to switch to Brother unless they directly experience just how unreliable and expensive HP actually is. Even then it’s still a 50/50 if they’ll make the rational choice.
It takes 20-seconds to research their products before purchasing. Those few seconds would reveal that HP is now a shit product. Another 20-seconds would reveal Brother to be highly regarded.
“Capitalism fucked me over and I wish to sue HP’s ass off!”
I have no idea what to tell people.
“Companies make worse and worse products and I keep buying them! Make it stop Mr. Government!”
They are often bundled with computers in cheap packages 
They sell the printers below cost.