This is always a hilarious conversation because the diehard Linux users will lie up and down about how Linux has no problems and it’s just you that’s too dumb to understand how to use it.

People hate Linux because shows they aren’t computer experts, they’re just Windows power users.

I’m a devops engineer, so I understand Linux well. I actually used exclusively Linux all throughout university.

Linux works just as good as windows for 98% of my uses cases. And for the 2% that it doesnt, I can probably figure out how to get it to work or an alternative.

But honestly, I usually just don’t want to anymore. After working 8 hours, I’m very seldom in the mood to do more debugging, so I switch to Windows more and more frequently.

If this is my experience as someone who understands it, most normies will just fuck off the moment the first program they want to run doesn’t.

There’s a lot of little things to you need to learn, that you don’t learn until actually messing around with in Linux which absolutely make or break your experience with Linux, and that Linux users will mock you for asking about.

For a lot of people windows just works how they want it, so when they’re convinced to switch by a friend/family member/youtuber they now have to relearn what was incredibly easy for them, which absolutely will cause frustrations regardless.

And a lot of Linux dudes get really defensive and elitist when you ask them to explain or help, like screaming that you’re afraid of the command line when you’ve just never needed to use it before. So the initial learning curve is rough, to het more or less what you had before(For an avg user)

Like. I’m sorry, but having an issue keeping you from using your pc, and only getting advice to read the documentation of the distro, when you could have just kept windows, is going to frustrate people

Every software generates errors, problems, and weird bullshit. The main difference I see in this regard, is that Linux usually explicitly tells you what’s wrong, and there is always at least couple of ways to deal with it. You have a range of solutions, you have paths to understand and fix the problem, or at least copy enough random commands from StackOverflow to either fix it or break it completely.
With other OS you kind of stuck. Either your problem has a solution someone already thought of, or there is nothing to be done.
As an example, my colleague and me bought the same bluetooth headset, and it didn’t work out of the box neither with his windows machine, nor with my Linux. He did the usual reinstall drivers - reboot - reconnect - google shit routine, didn’t find a solution, and returned the headset. I did my routine, found the patch for bt-pipewire app, applied it and it finally worked. Later he said “your Linux is stupid, you always have to do some complicated stuff with it, and my windows just works”, but I couldn’t hear him over the sound of music I was enjoying with my new working headset.

The following sums up my experience with Linux thus far: “It’s never been easier for the newb to jump right in, but heavens help them if they ever stray from the straight path”.

There’s been a lot of effort to make things easier for a newb (used to Windows and all that shit) to do what they need to do in most cases. There’s been all sorts of GUI-based stuff that means for the ‘average’ user, there’s really no need for them to interact with the command line. That’s all well and good until you need to do something that wasn’t accounted for by the devs or contributors.

All of a sudden, you’d have not only to use the command line, you may also have to consult one of the following:

• Well-meaning, easy to understand, but ultimately unhelpfully shallow help pages (looking at you, Libre Office), or the opposite: deep, dense, and confusing (Arch) Wiki pages.
• One of the myriads of forum pages each telling the user to RTFM, “program the damned thing yourself”, “go back to Windows”, all of the above, or something else that delivers the same unhelpful message.
• Ultra-dense and technical man pages of a command that might possibly be of help.

And that’s already assuming you’ve got a good idea of what the problem was, or what it is that you are to do. Trouble-shooting is another thing entirely. While it’s true that Linux has tons of ways to make troubleshooting a lot easier, such as logs, reading through them is a skill a lot of us don’t have, and can’t be expected of some newb coming from Windows.

To be fair to Linux though, 90% of the time, things are well and good. 9% of the time, there’s a problem here and there, but you’re able to resolve it with a little bit of (online) help, despite how aggravating some of that “help” might be. 1% of the time, however, Linux will really test your patience, tolerance, and overall character.

Unfortunately, it’s that 10% that gives Linux its “hard to use” reputation, and the 1% gives enough scary stories for people to share.

If you want a fair comparison between Windows, MacOS and Linux then I think its wrong to compare distros that don’t come pre-installed when you buy your device.

Not one single MacBook owner had to install their OS and configure drivers etc. None of my family, friends or coworkers had to install Windows on any of their PCs (I know that some people do but not in any of my social circles).

Consider Pop_OS from System76 or Tuxedo OS from Tuxedo Computers, they have identical user experiences as Mac or PC:

Step 1: Buy computer Step 2: Turn on Step 3: Answer some one time setup questions Step 4: Get on with your life

If you have the opportunity to build your own PC and fresh install an OS from scratch then when you come across a problem that you don’t have experience with you will be understandably frustrated.

Specifically Windows has the advantage that hardware manufactures always make drivers for Windows. If your hardware is supported then the Linux OS installation is not very different, but when the hardware is not plug-and-play then configuring Linux becomes its own kind of frustration torture.

TL;DR Get your computer with the OS already installed, then Linux is no more frustrating than a Mac or PC. Install Linux yourself and your mileage may vary.

My first experience with linux was Ubuntu. Sue me, it was listed under most “most user friendly distro” listicles when I wasn’t smart enough to realize those were mostly marketing.

It worked fine for my purposes, though it took getting used to, but it would wake itself up from sleep after a few minutes. I would have to shut it off at night so that I wouldn’t wake up in a panic as an eerie light emanated through the room from my closed laptop. I did my best searching for the problem, but could never find a solution that worked; in retrospect, I probably just didn’t have the language to adequately describe the problem.

Nothing about the GUI was well-documented to the degree that CLI apps were. If I needed to make any changes, there would be like one grainy video on youtube that showed what apps to open and buttons to click and failed to solve my problem, but a dozen Stack Exchange articles telling me exactly what to do via the terminal.

I remember going off on some friends online when they tried to convince me Linux and the terminal were superior. I ranted about how this stupid sleep issue was indicative of larger, more annoying problems that drove potential users away. I raged about how hostile to users this esoteric nerds-only UX is. I cried about Windows could be better for everyone if the most computer-adept people would stop jumping ship for mediocre OSes.

I met another friend who used Arch (btw) within a year from that hissy fit, and she fixed my laptop within minutes. Using a CLI app nonetheless. I grumbled angrily to myself.

A few years later and everyone’s home all the time for some reason, and I get the wild idea that I’m going to be a(n ethical) hacker for whatever reason. I then proceeded to install Kali on a VM and the rest is history.

The point being that some people labor under the misguided belief that technology should conform to the users, and because we were mostly raised on Windows or Mac, we develop the misconception that those interfaces are “intuitive” (solely because we learned them during the best time in our life to pick up new skills). Then you try to move to linux for whatever reason and everything works differently and the process is jarring and noticeably requires the user conforming to the technology–i.e. changing bad habits learned from other OSes to fit the new one. The lucky few of us go on to learn many other OSes and start to see beyond the specifics to the abstract ideas similar to all of them, then it doesn’t matter if you have to work with iOS or TempleOS, you understand the basics of how it all fits together.

TL;DR Category theorists must be the least frustrated people alive

Linux user here, also once upon a time a Windows admin. I think the most difficult thing for most users is not that Linux is difficult, but that it is different.

Take Pop_OS for example. For the average “I check email and surf the web” user, it works wonderfully. But most people grew on Windows or Mac so its just not what they’re used to. Linux is kind of the stick shift to Windows and Mac’s automatic transmission… its not hard to learn, but most folk don’t choose to make the effort because they don’t need to.

I’ve been exclusively using Linux for almost a decade now. I started in high school when the computer we had at home was painfully slow with Windows. At start, it did seem a bit hard to wrap my head around. I was a kid, and there was no one who used Linux to teach me. I guess the installation etc. are much simpler nowadays. And the online spaces are much less toxic.

Even after all that, the main reason, I believe, is that it’s different. If someone is using a stable distro like Debian, and just wants to do what 90% of people do (i.e. browsing, looking at documents media etc.), Linux isn’t really a hassle. The installation process might be daunting to some people. But after that, they don’t need to open a terminal ever if they don’t want to. My sister is basically tech illiterate, and she’s been running Mint for a few years now. Never heard any complaints. Only issue she had was when she deleted her .config folder. But I had set up a script that backed up dotfiles to her external drive, so it was easily fixable.

People get frustrated because whenever something happens on Linux, and they go online, they see all these walls of text that they need to read, and commands they need to run. But they forget that on Windows and Macs, that isn’t even an option. Most of the time, you need to reset your system. Or, in the case of Macs, get it replaced. The frustration that people experience is caused by conditioning. They accept the inconveniences of Windows and Macs because they grew up with it. But since Linux is new to them, the shortcomings stick out much more.

TL;DR: For the average user, the OS doesn’t matter (they should probably still use Linux for increased privacy). For the power user, unless some specific applications they need are missing, Linux is always the best choice. The frustration is mostly due to conditioning.

When I was a child we had basic computer literacy classes in elementary school. They showed you how to get around Windows and use computers a bit. Somehow, I doubt that those kinds of classes ever taught Linux.

But the real problem I think is that Linux distros also never had Microsoft’s budget to develop, assemble, test, and release the operating system + software suite. The fact that Linux is as good as it is in spite of that is really something special.

I think the answer to your question about why it’s frustrating for some people and not others has a lot to do with use case.

One use case that easily makes Linux way less frustrating is of developing software, especially in low-level languages. If you’re writing and debugging software, reading documentation is something you do every day, which makes it a lot easier. Most of the issues where people break their systems, don’t know how it happened, and can’t figure out how to fix it are because they default to copying bash commands from a Wordpress blog from 2007 instead of actually reading the documentation for their system. If you’re developing software, a log of the software you’re installing and using is open source, so you benefit tremendously from a package manager that’s baked into the OS.

If your use case is anything like that, Windows in particular is way more frustrating to use IMO.

If instead your use case is using a web browser and a collection of proprietary closed-source GUI tools, then most of the benefits that you’re getting using Linux are more ephemeral. You get the benefit of using a free and open source OS, not being tied into something that built to spy on you, not supporting companies that use copyrights to limit the free access of information and tools, etc. Those benefits are great and super important, and I would still recommend Linux if you’re up to it, but they definitely don’t make computing any easier.

If your use case is anything like the second one, you’re probably used to following online guides without needing to understand how each step works, and you’re probably used to expecting that software will make it hard for you to break it in a meaningful way. Both of those things directly contribute to making Linux might be frustrating to use at times for you.

If you’re in the second category, the best advice is to get used to going to the official webpage for the applications you use and actually reading the docs. When you run into a problem, try to find information about it the docs. It’s fine to use guides or other resources, but whenever you do, try to look up the docs for the commands that you’re using and actually understand what you’re doing. RTFM is a thing for a reason haha.

Reading comments, it’s soo strange that I never borked my system once during nearly 7 years of linux usage. Playing games were frustrating, but it was improved a lot by now. My ubuntu never failed to boot, the only audio problem I had was with the mic. Even better, KDE Connect introduced new workflow to me. I wonder why my computer always boots well even when it gets borked during shutdown…

Nowadays, I use my own hand-rolled DE. It still refuses to break on me. Guess I am really lucky or something.

In my experience, users get frustrated with Linux because they think they know a lot about computers, but in reality just know a lot about Windows. These people are unwilling to learn new workflows and OS concepts, so they get frustrated and give up. Of course, this isn’t to say Linux can’t be genuinely frustrating, because it 100% can be, but I think Linux and Windows are equally frustrating if you know them both well.

It’s hard to say why your experience was frustrating without many more details.

In my experience, when Linux works, it’s beautiful (yay package managers). But once you have an issue or go off the beaten path, it can get complex and confusing very quickly. You’ll find a perfect fix… oh wait, that’s for Red Hat. This is Ubuntu and everything is different.

This man page is thirty pages long and has in depth descriptions of all fifty switches in alphabetical order, but all i want is an example on how to do a very simple, common thing with it. And of course, all commands have their own syntax (of course windows isn’t any better, outside of Powershell).

Don’t curl to bash, it’s dangerous. But heaven help the adventurer that tries to do the install manually. And building from the source? Hah!

The registry gets a ton of shit, and yes, it can be opaque and confusing, but hundreds of text files in hundreds of random directories (that might be a different place on a different distro), all with their own syntax, isn’t necessarily all that more intuitive.

You want this to work differently? Then code a fix yourself! What do you mean you’re not a programmer?

I had multiple Ubuntu installs stop updating because the installer by default made the /boot partition (IIRC) something like 100MB. Do a couple updates and that gets filled up with unused files, and then apt craps itself. And this wasn’t all too long ago - well after the point it was supposed to be the district for the everyman.

Like you, I want to like it more, but it’s never smooth sailing. Granted, a lot of that is familiarity with Windows (and believe me, many curses have been thrown MS’s way), but it always seems to turn into a struggle.