• shadesdk@lemmy.ml
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    1 year ago

    The company would bid on government contracts, knowing full well they promised features that didn’t exists and never would, but calculating that the fine for not meeting the specs was lower than the benefit of the contract and getting the buyers locked into our system. I raised this to my boss, nothing changed and I quit shortly after.

  • TerkErJerbs@lemm.ee
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    1 year ago

    I quit a well known ecomm tech company a few months ago ahead of (another) one of their layoff rounds because upper mgmt was turning into ultra-wall street corpo bullshit. With 30% of staff gone, and yet our userbase almost doubling over the same period, they wanted everyone to continue increasing output and quality. We were barely keeping up with our existing workload at that point, burnout was (and still is) rampant.

    Over the two weeks after I gave my notice I discovered that in the third-party app ecosystem many thousands of apps that had (approved) access to the Billing API weren’t even operating anymore. Some had quit operating years ago, but they were still billing end-users on a monthly basis. Many end-users install dozens of apps (just like people do with mobile phones) and then forget they ever did so. The monthly rates for these apps are anywhere from 3 to 20 dollars per month, many people never checked their bank statements or invoices (when they eventually did, they’d contact support to complain about paying for an app that doesn’t even load and may not have for months or years at this point).

    I gathered evidence on at least three dozen of these zombie apps. Many of them had hundreds of active installs, and were billing users for in some cases the past three years. I extrapolated that there were probably in the high-hundreds or low-thousands of these zombie apps billing users on the platform, amounting to high-thousands to low-tens-of thousands of installs… amounting to likely millions per year in faulty and sketchy invoicing happening over our Billing API.

    Mgmt actually did put together a triage team to address my findings, but I can absolutely assure you the only reason they acted so quickly is because I was on the way out of the company. I’d spotted things like this in the wild previously and nothing had ever been done about it. The pat answer has always been well people are responsible for their own accounts and invoicing. I believe they acted on this one because I was being very vocal about how it would be ‘a shame’ if this situation ever became public, and all those end-users came after the company for those false invoices at one time. It would be a PR and Support nightmare.

    You have definitely interacted with this ecommerce platform if you shop online.

    • Hazzia@discuss.tchncs.de
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      1 year ago

      Ohhh shit that’s a good one.

      I recently de-googled but I completely forgot to check if I had any old app subscriptions. Thank you for indirectly reminding me to do that.

    • SreudianFlip@sh.itjust.works
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      4 months ago

      I’m unfortunately dependent upon said company, as a “partner”, which just means a hack indie developer who herds customers to the slaughter for the corp.

      The last round of layoffs was a brutal experience for the “Plus” customers. They lost crucial advisers and support, and now the guidance available is a bored and untrained chat support thrall on the other side of the world, or a stochastic parrot.

      You can smell the enshittification from here. The vendor lock-in is so intense it seemed inevitable.

      • booty_flexx@lemmy.world
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        1 year ago

        ✅️ is a shopping platform

        ✅️ has an app ecosystem with a billing api

        ✅️ high probability that someone who shops online has interacted with a store on the platform

        ✅️ multiple rounds of layoffs w/ staff stretched thin

        ✅️ unclear ambitions of being a megaplatform, beyond what it already is

        I guess we’ll never know, lol

  • Teppichbrand@feddit.de
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    1 year ago

    Big german TV production company with succesful primetime action series used rented cars for their stunts. Different people from the team rented them with full insurance, returned them crashed. They did this until every car rent in the city stopped offering insurance without retention.

  • Abrslam @sh.itjust.works
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    1 year ago

    I worked for for the railroad. Nothing is fixed ever. I witnessed hundreds of code violations every day for years. Doesn’t matter if a rail car or locomotive meets code as long as it “can travel” its good to go.

    When an employee inspector finds a defective rail car management determines if it will get fixed. If the supervisor “feels” like “it’s not that bad” then the rail car is “let go”.

    • oatscoop@midwest.social
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      1 year ago

      Oh, so like ambulances in the USA.

      “The ambulance had issues making it unsafe (or even illegal) to drive? But it can still drive down the road? Doesn’t seem too bad: keep an eye on it.”

  • treefrog@lemm.ee
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    1 year ago

    Worked in tech support for a satellite based Internet company that oversold its bandwidth on one of the satellites.

    We told customers on that beam we were working on it. The actual solution was attrition. Eventually enough customers would quit that service would be better for those that remained.

    • arc@lemm.ee
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      1 year ago

      Starlink must be getting like that in some places. The further away from civilization you are, the better the service. Use it in the footprint of a city and you’ll probably regret it.

  • Ubettawerk@lemmy.blahaj.zone
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    1 year ago

    I worked for a furniture store. They used to buy mattresses and furniture sets for like $200-300 and arbitrarily sell them for around $700-1000. I used to be able to haggle with people and still sell them for like double what they cost. I hated that job for so many reasons

    • dimeslime@lemmy.ca
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      1 year ago

      Used to work in garden/hardware supply company. The best selling product cost $16 for manufacturing and delivery to our warehouse from China. They would sell in [national hardware chain] for $699. It was about a 40% markup in store, the rest of that $699 was eaten up by warehousing, shipping and staffing costs. If you couldn’t move that product in a reasonable timeframe then you’d start losing money on warehouse costs.

      I figure most items I’ve purchased are 40% profit, 50% warehouse/shipping/staffing, 10% manufacturing/import.

  • Pulptastic@midwest.social
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    1 year ago

    The first steel mill I worked for, the test requirements were more of a suggestion than a rigid specification. I, a trained and skilled engineer with the capacity to make informed decisions, had to run all rejections by my boss who would tell me “it’s close enough” even if it wasn’t. Sometimes it bit us in the ass with warranty failures, but the warranties were probably cheaper than internal rejections (and what is brand perception worth?).

    My second steel mill job, I was the one making the rejection decisions. I did the hard thing and rejected our failures but I also troubleshot them to prevent recurrence, making our product and capability better over time.

    It very much matters who you buy your steel from; two mills can have vastly different performance for the same products based on how they handle these situations.

  • Showroom7561@lemmy.ca
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    1 year ago

    A friend of mine was a manager at a fairly upscale women’s clothing store.

    She said that even at 95% discounts, they could turn a profit.

  • rtxn@lemmy.world
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    1 year ago

    Our business-critical internal software suite was written in Pascal as a temporary solution and has been unmaintained for almost 20 years. It transmits cleartext usernames and passwords as the URI components of GET requests. They also use a single decade-old Excel file to store vital statistics. A key part of the workflow involves an Excel file with a macro that processes an HTML document from the clipboard.

    I offered them a better solution, which was rejected because the downtime and the minimal training would be more costly than working around the current issues.

    • Tar_alcaran@lemmy.world
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      1 year ago

      The library I worked for as a teen used to process off-site reservations by writing them to a text file, which was automatically e-faxed to all locations every odd day.

      If you worked at not-the-main-location, you couldn’t do an off-site reservation, so on even days, you would print your list and fax it to the main site, who would re-enter it into the system.

      This was 2005. And yes, it broke every month with an odd number of days.

    • SSTF@lemmy.world
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      1 year ago

      downtime

      minimal retraining

      I feel your pain. Many good ideas that cause this are rejected. I have had ideas requiring one big downtime chunk rejected even though it reduces short but constant downtimes and mathematically the fix will pay for itself in a month easily.

      Then the minimal retraining is frustrating when work environments and coworkers still pretend computers are some crazy device they’ve never seen before.

  • Boozilla@lemmy.world
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    1 year ago

    Health insurance company I worked for would automatically reject claims over a certain amount without reviewing them. Just to be dicks and make people have to resubmit. This was over 25 years ago, but it’s my understanding many health insurers still pull this shit. They don’t care if it’s legal or not. Enforcement is lazy and fines are cheaper than medical claims.

    Obviously this is in the USA.

  • thrawn@lemmy.world
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    1 year ago

    It’s pretty depressing, but the fact that soil and groundwater are almost certainly contaminated anywhere that humans have touched. I’ve seen all kinds of places from gas stations, to dry cleaners, to mines, to fire stations, to military bases, to schools, to hydroelectric plants, the list could go on, and every last one of them had poison in the ground.

    • pfannkuchen_gesicht@lemmy.one
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      1 year ago

      Some places are insanely polluted to the point where you wonder how a whole company could be so braindead and essentially poison themselves.
      A place not far from where I live had a chemical plant which just dumped loads of chemicals on a meadow for years. Now there are ground water pumps installed there which need to run 24/7 so that the chemicals don’t contaminate nearby rivers and hence the rest of the country.
      When taking samples from the pumped up water you can smell gasoline.

      • dammitBobby@lemm.ee
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        1 year ago

        We’re house shopping and there has been a house on a lake sitting on the market forever. I got curious and researched the lake and… It’s a literal superfund site. The company that was on the other side of the lake just dumped their waste chemicals right on the shore and it has polluted both the lake and ground water forever essentially because they don’t break down. I looked up the previous owner… Died of cancer. The shit that companies are and were allowed to get away with is just insane. Meanwhile right wing nut jobs want to get rid of the EPA (which was ironically created by Richard Nixon).

  • shittymorph@lemmy.world
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    1 year ago

    I used to work for a popular wrestling company, billionaire owner, very profitable, would write off any OSHA penalties as the ‘cost of doing business’ just as they did in 1998, when The Undertaker threw Mankind off Hell In A Cell, and plummeted 16 ft through an announcer’s table

    • Gearheart@lemmy.world
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      1 year ago

      I want to believe… but the morph has always been exactly.

      “nineteen ninety eight when the undertaker threw mankind off hell in a cell and plummeted sixteen feet through an announcer’s table.”

      But I want to believe…

      Edit: looking back at previous shittymorph posts. Grammar, punctuation and delivery is at much higher standard… I’m sad 😢. I’m hoping that I’m way way wrong. Can anyone reach out to shittymorph on reddit to confirm?

      • shittymorph@lemmy.world
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        1 year ago

        That is quite an astute observation, in fact many folks would have overlooked such precise details. As you could imagine, with newness and changing situation such as a major platform shift, and as we enter a revolutionary technological time period in hopes of a prosperous fediverse, it’s easy for us to become a overzealous and infatuated with all the excitement, but we must remember, it pales in comparison to the crowd’s excitement in nineteen ninety eight when the undertaker threw mankind off hell in a cell and plummeted sixteen feet through an announcer’s table.

  • TemporaryBoyfriend@lemmy.ca
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    1 year ago

    I work in IT. Most systems have laughable security. Passwords are often saved in plain text in scripts or config files. I went to a site to help out a very large provincial governmental organization move some data out of one system and into another. They sat me down with a loaner laptop and the guy logged me into his user account on the server. When I asked for escalated privileges, he told me he’d go get someone who knew the service account passwords.

    After a few minutes, I started poking around on my own… And had administrative access within an hour. I could read the database (raw data), access documents, start and stop the software, plus, figured out how to get into the upstream system that fed data to this server… I was working on figuring out the software’s admin password when the guy came back. I’m sure that given some more time, I could have rooted the box because the OS hadn’t been updated in years.

    • Mikina@programming.dev
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      1 year ago

      I work as a pentester and Red Teamer, I can attest that even for some large companies, you always stumble upon something that’s just dumb, and completely renders their multi-million investment they are probably making into security tools and solutions worthless.

  • Whitebrow@lemmy.world
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    1 year ago

    The programming team that is working hard on your project is just one dude and he smells funny. The programming team you’ve met in your introductory meeting are just the two unpaid interns that will be fired or will quit within the next two months and don’t know what’s happening. We don’t do agile despite advertising it. Also your project being a priority means it’ll be slapped together from start to finish 24 hours prior to the deadline. Oh and there will be extra charges to fix anything that doesn’t work as it should.